Refund policy

MADEBYJAYDEE UK LTD — Returns & Refund Policy

Returns & Refunds We only accept returns and issue refunds where there is a confirmed defect or fault with the item you received. Change-of-mind purchases are not eligible for a refund.

Exchanges If you are not satisfied with your purchase, you may request an exchange for another item. The following conditions apply:

  • You must contact us within 3 days of receiving your order to be eligible for an exchange
  • The item must be unworn, unwashed, and in its original condition with all tags attached
  • You are responsible for the cost of returning the item and any delivery charges for the exchanged item
  • We will only cover delivery costs where the original item has a confirmed defect or fault

How to Request a Return or Exchange Please contact us within 3 days of receiving your item:

Include your order number, a description of the issue, and photos where applicable. We aim to respond within 2 working days